December - 2014 - Special issue > Brand of the Year - Aftermarket

Quest Informatics: Your Aftermarket Specialist

Rashmisree Deb
Wednesday, January 28, 2015
Rashmisree Deb
Tough Market conditions have made companies to focus on increasing Aftermarket Revenues, apart from revenue through parts sales, service and reorders. Thus the need to look for Aftermarket software tools. Even though several systems were deployed at a Global Engineering gaint, the retail side of Aftermarket was not adequately addressed. Its service management was facing challenges in managing customers call-registration & monitoring, field service force management, field equipment management, pro-active services and more. Quest Informatics, the integrated Aftermarket company's FSM (Field Service Management) was a silver bullet to above challenges. Now, that Global Engineering gaint boasts round-the-clock service desk availability.

Established in 1992, Quest Informatics services assisting clients in implementing a wide range of IT initiatives that includes software applications and data enabling. The company is delivering best values through time & cost efficient quality processes. Quest has emerged as a niche player by providing a gamut of products that includes FSM, Aftermarket ERP, Electronic Parts Catalogue, Support Desk, Remanufacturing, Customer Service Agreement, Training Portal, and Bay Management Systems. It also offers comprehensive engineering services right from catalogue services to service information and from parts help desk management & associated services to customized software development.

"Our clients want us to improve their Aftermarket service revenue and enhance their customer satisfaction. Many of our clients are competing in mature segments where the margin of new sales is reducing and they do not have sufficient systems and process to generate additional revenue from Aftermarket services. They all are impressed with our USPs like deep domain knowledge and impeccable implementation record," says Rudresh S Basavarajappa, CEO & Chairman, Quest Informatics.

Thus, Quest Informatics leaves no stone unturned and builds a competitive advantage with its wide offering and depth of Aftermarket process including multi-country and multi-currency operations. Today, the brand stands out of the crowd for professionalism, deep experience and customer centricity as the only integrated Aftermarket Company.

Unlike its competitors, Quest's products are not designed to entice the customer with some basic product and penalize the customer for customization, but engulf and evolve their process at the earliest. The two aspects of putting customer interest before Quest and ensuring their recommendation are neutral and agnostic has created the brand called Quest Informatics in the market. To stay on the top, Quest Informatics many a times has uncovered and suggested solutions that brought huge savings and sustainable solutions to its clients. "What all our clients vouch for and the very reason they recommend us to others in the market is simply by our approach of going that extra mile. Whether it is in Aftermarket consulting or process implementation or product deployment, we go beyond the short-term and our-gain only view," says Satheesh Srinivasa, Co-Founder & Managing Director of Quest Informatics. Therefore, the brand Quest signifies long term relationships, on-time consistent and quality delivery.

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