Today most of our Education administrators, parents, students and faculty members have begun to question and seek better outcomes from education — or at least to have better sense of what current outcomes measure in the case of higher education, especially in professional colleges. This means that quality in education is not only being sought, but is now generating competition amongst the institutions too. For better performing institutions it is now imperative to adopt quality approach for continuous improvement and performance. In the KC Group this need had been recognized and Quality Management process had been adopted at early stages.

There are three levels of implementation of quality management. The first level is adopting the best ‘management processes’ which include strategic planning, recruiting and staff development, deploying resources, and alignment of what is taught, how it is taught, and how it is assessed. In our regular faculty development programs we update the faculty, both in the content development as well as in teaching techniques, besides providing support in carrying out the process of self-evaluation through which they can:
l Achieve the best outcomes for all learners;
l Take measures to sustain quality, improve teaching-learning process and achieve excellence; and
l Meet the requirements of ‘Best Knowledge Delivery’.

The next level is ‘teaching’ quality to students. We recognize Students as both customers and workers in the educational system. Educators are encouraged to involve students in their own education by training them to evaluate the learning process and accept responsibility for their learning. What the learning will look like can no longer be predefined. Teachers have to know what they want to evaluate, however there are many choices as to how the students arrive at the goals set by them and by their teachers. For instance, in the teaching of Business Management, the focus is not merely on making them eligible to earn a university degree. More importantly it is to make them learn and master those business skills that can make learners meet the current business challenges in the industry.

The highest level of quality principles is in ‘learning’. The highest impact of quality management is felt when the focus becomes instructional processes and student learning. This is where it impacts the classroom. To achieve the desired results, teachers have to question their core teaching and learning processes and methods. In this quality standards are established and adopted for each work process that results in improving grades and test scores. For this reason our highly qualified and experienced faculty facilitates innovating thinking by presenting the students with enhanced learning environment ideal to stimulate their growth as future technocrats/managers with problem solving approach. They are given opportunities to participate in seminars, group discussions, self directed activities and listen to eminent speakers from industry and academia. This learning also involves other activities for their holistic development. They are encouraged to organize and participate amass in all extra and co-curricular activities whereby they learn, experience and exhibit ‘team player’ and ‘team leadership’ qualities.