March - 2015 - issue > Company Spotlight

EOS: Next Generation BPO Delivering Excellence through Innovative Solutions

Susila Govindaraj
Thursday, June 25, 2015
Susila Govindaraj
A.P.J. Abdul Kalam, the former President of India & Scientist, defines a perfect leader as someone with a vision, integrity and passion. Eureka Outsourcing Solutions (EOS), one of India's largest BPM organizations, glimmers as the living proof of Kalam's wise words by exhibiting an incredible growth under the young and passionate leadership team which is thrilled to deliver excellence and growth.

"Working with top brands in the industry and being associated with them for around 8-10 years is a humble reflection of the value that we create and deliver for our clients. We are happy & enthused to be recognized by siliconindia as most promising global outsourcing company under the mid-size segment," says Gaurav Bali, Managing Director & CEO, Eureka Outsourcing Solutions.

Interestingly, EOS is the only company in the industry, which acquires 90 percent of its business through existing customers' references. The company has never lost a strategic client starting from its inception and has its client's portfolio enriched with over 36 clients across BFSI, Manufacturing, Consumer Goods & e-Commerce organizations and Gaurav gives the credit to EOS robust delivery team.

Growing in Leaps & Bounds

In 1997, EOS was born in a JV between GE and Godrej Appliance as the first captive consumer durable contact center offering contact center services exclusively for GE's and Godrej's customers until 2002, when the services were elevated to international market through a JV between Godrej & U.S.-based Rosenbluth. Once Godrej realized the company's capability, it became Godrej Upstream limited after a complete buyout in 2006. The incessantly growing company morphed into Eureka Outsourcing Solutions, an individual entity, in 2008; following a management buyout.

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