EOS: Next Generation BPO Delivering Excellence through Innovative Solutions Date:   Thursday , June 25, 2015 A.P.J. Abdul Kalam, the former President of India & Scientist, defines a perfect leader as someone with a vision, integrity and passion. Eureka Outsourcing Solutions (EOS), one of India\'s largest BPM organizations, glimmers as the living proof of Kalam\'s wise words by exhibiting an incredible growth under the young and passionate leadership team which is thrilled to deliver excellence and growth. \"Working with top brands in the industry and being associated with them for around 8-10 years is a humble reflection of the value that we create and deliver for our clients. We are happy & enthused to be recognized by siliconindia as most promising global outsourcing company under the mid-size segment,\" says Gaurav Bali, Managing Director & CEO, Eureka Outsourcing Solutions. Interestingly, EOS is the only company in the industry, which acquires 90 percent of its business through existing customers\' references. The company has never lost a strategic client starting from its inception and has its client\'s portfolio enriched with over 36 clients across BFSI, Manufacturing, Consumer Goods & e-Commerce organizations and Gaurav gives the credit to EOS robust delivery team. Growing in Leaps & Bounds In 1997, EOS was born in a JV between GE and Godrej Appliance as the first captive consumer durable contact center offering contact center services exclusively for GE\'s and Godrej\'s customers until 2002, when the services were elevated to international market through a JV between Godrej & U.S.-based Rosenbluth. Once Godrej realized the company\'s capability, it became Godrej Upstream limited after a complete buyout in 2006. The incessantly growing company morphed into Eureka Outsourcing Solutions, an individual entity, in 2008; following a management buyout. Over the past couple of years, with the advent of new management team encompassing Gaurav Bali, Sharookh Colabawalla, Abhinav Arora, Mohit Suri and Ajay Sam, EOS had its top and bottom lines grown in leaps and bounds with significant margins, while still driven by the same goal of enhancing customer experience at every touch-point of delivery. EOS soon earned a stellar reputation for going beyond expectations with sharpened focus on customer-centricity, quality-driven growth, global reach and technology-driven innovation. Technologically Robust Solutions & Comprehensive Services Ever since the turnaround, the company has been providing highly customer-centric end-to-end solutions; with dedicated and specialized teams. EOS comprehensive BPO services cover inbound customer service & support, high-end customer interactive processes, back-end support for large organizations, while the company\'s KPO encompass end-to-end supply chain management, performance management and customer experience analysis for large global corporations. EOS also offers indomitable back-office services especially in finance & accounting & payroll management space. EOS takes pride in recognizing themselves as an end-to-end solution provider which focuses on understanding customer\'s requirements and designing technologically oriented strong solutions to cater to those requirements. This not only addresses customers\' end challenges but also aids with their new growth initiatives. Welcoming with Open Arms & Doors Falling under the category of 2000-5000 people strong company, EOS believes in creating leaders at every level of organization and hence, provides right platform of opportunities and challenges to all deserving employees to fuel their growth. EOS rewards and recognizes right talent & achievement at regular frequencies. Despite having a defined hierarchy, EOS follows an open door policy to ensure that even employees at entry level are able to share their ideas with the right stake holders. If those ideas have the capability to create a trigger in market, EOS stands by that employee to materialize them. Similarly, the company welcomes them to discuss issues freely, since they are the key people who interact with the end-customers of EOS\' clients on a daily basis. Geared Up for Next Level of Excellence In-line with their vision of being a globally recognized customer-centric organization, EOS is already in process of implementing its learning, best-practices & innovative solutions across clients to deliver best output and growth driven solutions. The company endeavours to continuously and consistently enhance customers experience by delivering outstanding services, leveraging an integrated approach of operational excellence and a strong technology backbone. EOS\' immediate focus is on leveraging it\'s rich experience & niche expertise to create more momentum and value for existing and prospective clients abreast with industry requirements worldwide. Hence, the Mumbai headquartered company having offices in Chennai and Delhi plans to spread their wings to Europe and U.S. markets soon. To enhance quality of deliverables, the company that has joined hands with specialized business partners providing cutting-edge technology solutions, will focus exclusively on high-end services & solutions and will thus move up the value chain.