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May - 2015 - issue > CIO Insights

Initiation into IT

By N.K. Verma, General Manager – Information Technology & CIO, RCF Ltd.
Thursday, May 7, 2015
By N.K. Verma, General Manager – Information Technology & CIO, RCF Ltd.
Rashtriya Chemicals & Fertilizers Ltd. (RCF) (NSE: RCD; BSE: 524230) is a Mumbai based Public Sector Undertaking in India under the Ministry of Chemicals and Fertilizers. The current market capitalization of the company is Rs.3,715.62 crore.

A CIO's Dilemma

Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. - Sydney J. Harris

CIO of a large organization is often caught in the horns of a dilemma due to varying demands and at times conflicting expectations of management and users from IT systems and infrastructure towards accomplishing business objectives. There is no denying the fact that the ultimate measurement of efficiency and effectiveness of IT systems at the end of the day is defined by cost optimization and maximization of returns. This gets further complicated when the decision makers minutely scrutinize the investment proposals in absolute terms of Return on Investment (RoI) with hardly any space for long term anticipative benefits that would in all probability accrue if the project takes shape as originally chalked out.

One has also to grapple with the issues of adopting the best business practices after Business Process Reengineering wherever feasible or yield to demands of business users who had been following certain procedures for ages and find themselves most comfortable with. It is one of the toughest task for a CIO to convince the business users that whatever procedures they had been following all those years was not exactly the best way to do things and something different being recommended is.

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