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GLOPORE IMS: Strengthening the Global IMS Footprint

Vimali Swamy
Wednesday, November 3, 2010
Vimali Swamy
AQUENT, a leading marketing and creative staffing agency, provides design and content management, publishing and other creative services to its global client base from its offshore studios located in India. Part of its client acquisition process revolves around demonstration of its IT Infrastructure capabilities in terms of high availability, network performance, security and business continuity. A growing client base and increasing demands meant that the company build a further resilient IT Infrastructure that could be managed round the clock through out the year and could be scaled with ease as the per growing business needs and a decision to build another studio in Bangalore was made.

But due to limited in-house expertise in infrastructure development and management, the company decided to selectively source the entire planning, design and deployment of the IT Infrastructure. Since ‘time to market’ was a critical factor along with key features like disaster management and recovery program, network security and data backup, the challenge was to find an IMS partner that would bridge the gap quickly by leveraging its ITSM capabilities and map the company’s growing IT Infrastructure needs to the generic publishing industry. Despite a large number of IMS vendors in the market today, it chose GLOPORE IMS as its ITSM partner.

Conducting a quick but detailed requirement analysis through extensive discussion with the company’s management team, GLOPORE IMS advised them on how they could maximize their ROI through the different options available. Once the management zeroed in on the appropriate option, GLOPORE IMS quickly and effectively deployed it and set up the infrastructure in the new studio in no time.

Incubated from IIMB-NSRCEL in 2006, GLOPORE IMS is a Bangalore based fast growing globally focused IT Service and Infrastructure Management Services (ITSM/IMS) Company. With offices in Boston (U.S.) and UK, the company offers managed infrastructure services to medium and large companies worldwide with the help of a wide network of strategic partners. GLOPORE IMS aims to be among the leading Indian IMS company to set the benchmarking standards for IT Service Management industry. GLOPORE IMS is already recognized by many venture capital ists as the best startup (in services sector), at Startup City SiliconIndia event in 2009 & 2010!

Betting on the billion dollar market
Infrastructure management is a critical function where even minutes of downtime can cripple a client’s business. Still, due to the high level of expertise, time and cost involved, companies are ready to outsource this to independent vendors to manage it for them. The global IMS market is currently estimated to be $126 billion, presenting a huge opportunity. It is no surprise that every one, from traditional IT services players, both big and small, to startups in India are trying to grab a piece of this multi-billion dollar pie which is currently dominated by the likes of IBM, EDS and CSC. A recent NASSCOM report shows that revenue from IMS will triple from its current levels as a result of the steep growth seen in RIM, Cloud Computing and Shared Services.

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