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Engaging Employees through Gamification

Vijaya Shanker, Senior VP & CTO, Symphony SUMMIT
Monday, February 13, 2017
Vijaya Shanker, Senior VP & CTO, Symphony SUMMIT
Headquartered in California, Symphony SUMMIT is a leading provider of public cloud based IT operations management solutions to businesses. Their unique product 'SUMMIT' is an advanced ITIL 2011 certified solution that unifies key applications across Service Management, Asset Management, Availability Management and Project Management in one single platform.

A culture of winning enterprise performance requires that they have a high ability for change management. This is easier said than done, and in many organizations employees and managers find it hard to embrace change. Constant changes in the workforce, technologies, business strategies and processes, however necessary, give rise to significant challenges. It requires a continuous process of communication and performance feedback, and this makes gamification ideally suited to organizational change management.

Handling Change through Gamification

As a process, change management is structured and progresses in multiple phases to a targeted future state. In making changes, it is vital to motivate the workforce. Gamification does the job with motivated engagement, especially when people feel uncomfortable moving out of comfort zones. Deploying game mechanics to influence performance and develop accountability aims to change behavior by satisfying the individual's psychological needs for competence, autonomy and relatedness. It uses intrinsic motivation for stronger engagement and better development of work habits.

How Gamification Works to Drive Change


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