The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

March - 2011 - issue > Cover Story

Cybage: Pursuit of excellence

ST Team
Monday, March 7, 2011
ST Team
IT outsourcing decisions are usually board room decisions. Given the highly strategic nature of such decisions, the stakes involved in them are quite high. As soon as an organization takes a business decision to outsource, it exposes itself to different kinds of risk avenues such as scalability risk, management risk, and schedule risk, among others. Also, the amount of cost savings that an outsourcing initiative is expected to bring is a critical point of analysis that triggers a question—What rates are the right rates at which an organization can outsource?

Keeping in mind some of these fundamental business decision-making challenges that organizations at large have about outsourcing, Cybage nurtured an organic thought leadership to take the challenges head on. Cybage manifests this industry thought leadership through a sophisticated IT-driven model of operational excellence, called the ExcelShore model. The word ExcelShore implies ‘excellence in offshore’ outsourcing. This model delivers tangible business value to Cybage’s global customers by offering them lowest per unit cost in a market segment together with an inherent mechanism to mitigate the outsourcing risk.

About ExcelShore
The ExcelShore model of Operational Excellence is Cybage’s innovative concept in the global software services industry. ExcelShore aims at maximizing the clients’ Return on Investment (ROI) by optimizing at every step across the life cycle of software engagement. The objective is that every dollar that clients invest in Cybage returns to them amplified with a least possible efficiency loss. ExcelShore also empowers objective decision making and project risk mitigation across the life cycle of software engagement through a real-time and sophisticated dashboard featuring the important project Key Performance Indicators (KPIs).

The way the ExcelShore model works is real time, comprehensive, and integrated. Projects under the relationship are executed leveraging Cybage’s ExcelShore model. As soon as a relationship with a client begins, ExcelShore puts the client’s objectives right on top. The sophisticated algorithmic software-powered system gets into action and lays out various dynamics of project execution for the relationship. Each module within the system is designed to provide key insights into each stage of offshore software engagement, thereby enabling optimization and objective decision making. It provides a comprehensive and sophisticated dashboard that provides project KPIs as data gets generated during project inception (such as team composition, skill sets, and milestones, among others) and project execution (such as project attrition, performance appraisal, scaling up, new recruitment, project profitability, and risk forecasting, among others). Thus, ExcelShore empowers stakeholders across the hierarchy to keep a tab over the projects in their respective roles and responsibilities, leading to every relationship meeting its inherent objectives and thereby growing consistently over a period of time.

The Idea

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