Sitting astride the fast-paced growth of the economy, Indian BPM sector is considered as the cost arbitrage epicenter for its global industry. Proprietor of a whopping 36 percent share of the global market, India is claimed to contribute nearly one-fourth of IT and ITeS exports. In fact, this upbeat growth is expected to continue unabated, owing to its size, scale, business strategy, quality of overall management, digital transformation, technology infrastructure and many more. On the other hand, the development has also lured many large companies and startups to barge into the competition.

Driven by the rapid growth and the need to gel well with the swiftness, the organizations are increasingly shifting their gaze from operations to customers. Thus, to enable robust and agile processes, which in turn leads to a stable customer relationship, businesses hunt for BPM solution providers who are focused on constantly improving business functionality through their simple, technology-friendly, yet cost-effective solutions, thus handholding them to churn out an optimized, efficient and effective business.

However, partnering with such companies has never been an easy process. Noting that, we, at siliconindia, bring to you a thoroughly analyzed list of '20 Most Promising Business Process Management Companies 2016', who have carved a niche in the industry with the aforementioned qualities. A distinguished panel of the industry's topmost CEOs, managers, and industry analysts including siliconindia's editorial board scrutinized the list throughout the last year. The scrutiny dwelled into business practices and services and we compared them against industry standards to ensure that the work is of best quality, which finally led siliconindia to list the best of the bests.