Australia

Australia is listed number 4 on the customer experience index with a positive response of 76.5 percent. The banking sector in Australia includes of a number of banks licensed under the Banking Act 1959, foreign banks licensed to operate through a branch in Australia, and Australian-incorporated foreign bank subsidiaries. The banking system is competitive, liquid and well developed.

India

India is listed number 3 on the customer experience index with 77 percent of positive response. State Bank of India is the oldest and the largest bank of India, even though the name was not the same as today rather was "The Bank of Bengal which started its operations in Calcutta in June, 1806. The first fully Indian owned bank was the Allahabad Bank, which was established in 1865. By the 1900s, the market expanded with the establishment of private banks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai. The Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935.

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