United States

United States is listed second with a customer experience index of 79 percent. However, banks in North America had the most success in customer satisfaction, at 80 percent. Banking in the U.S is regulated by both the federal and state governments. As on December 31, 2011, the five largest banks in the United States were JPMorgan Chase, Bank of America, Citigroup, Wells Fargo, and Goldman Sachs.

Canada

Canada’s banks top the list on the customer experience index at 79.3 percent. Canada leads all countries with the highest levels of positive customer experience by increasing its satisfaction level to 82 percent. Banking in Canada is widely considered the most efficient and safest banking system in the world, ranking as the world's soundest banking system for the last three years according to reports by the World Economic Forum.

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