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Raj Tripathi

Raj

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Current

Senior Project Leader

Education

MBA/PGDM Finance

Industry

BPO/ITES/CRM/Transcription

Mentor in

Entrepreneurship

About Raj Tripathi

A dynamic professional with more than 6 years of rich experience in Investment banking Processes Business Process Management, Operations, Migration, Quality in the KPO (Financial Service Sector), Business process modelling. Process Mapping, Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excelle

Raj Tripathi ’s experience

Team Leader -(nontechnical) at HCL Technologies Ltd. , Bangalore, INDIA

June 2006 – October 2010

Industry: BPO/ITES/CRM/Transcription

Functional area: ITES / BPO / KPO / Customer Service / Operations

 Supervises the day to day operations and work done by 8 team
members  Effectively handles customers / client queries and
escalations  Responsible for maintenance of SOW and
deliverable deadline for the team and the process  Conduct
periodic review of the process for SLA and
initiatives  Providing Rag Metrics on a weekly basis to the
business owner and Client rep  Preparing Status report and
sharing with the entire business  Understand the AS-IS
process of Derivatives and Commoditi

Architect at Hewlett , Bangalore, INDIA

January 2005 – June 2006

Industry: BPO/ITES/CRM/Transcription

Functional area: Architecture / Interior Design

 Process all the TRAMS related payments manually through
Citidirect  Clearing the exceptions by reflecting the errors
on which task generated by the system  Enabling the
respective ledger entries  Book the Invoice on the SAP system
for the critical client  Escalate unresolved issue to team
lead / Supervisor  Process manual payment for the critical
client  Contacted Treasury to team to fund the account for
proposed payment  Reversed all the wrong payment and block
for payment  Pr

Accounts Exec./ Accountant at Ashok Mittal & Co. , Varanasi, INDIA

April 2003 – March 2004

Industry: Accounting/Taxation/Finance

Functional area: Accounts / Finance / Tax / CS / Audit

Managed client Accounts on Tally software, Finishing Income tax
computation.

Raj Tripathi ’s education

MBA/PGDM [Finance],

Pondicherry University, Pondicherry [July,2010] , Pondicherry, INDIA

Graduate [Graduate in Finance],

BHU [March,2004] , Varanasi, INDIA

Raj Tripathi ’s additional information

Interests:

Soft Skills,Business, Networking,Leadership

News feed

From Raj Tripathi

Financial freedom

Dear All I want to be in touch with you all to share an amazing
opportunity to achieve finacial security / freedom in life. On the
other hand I am fun loving, Enjoyable......more >>

From Raj Tripathi ’s contacts

swine flue - by Niranjan A Shastri

ARTICAL FROM:o Kapil Komireddi o guardian.co.uk, Saturday 15 August
2009 09.00 BST o Article history Swine flu is strangling India. The
government in Goa has advised......more >>

Fully Loaded Maruti Zen For sale - by Srikanth Namineni

Well maintained & Fully loaded MARUTI ZEN (Karnataka registration) for
sale Features Vehicle is fitted with Branded LPG gas kit AC MP3
USB player Full insurance pai......more >>

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