Raj Tripathi

Current
Senior Project Leader
Education
MBA/PGDM Finance
Industry
BPO/ITES/CRM/Transcription
Mentor in
Entrepreneurship

About Raj Tripathi

A dynamic professional with more than 6 years of rich experience in Investment banking Processes Business Process Management, Operations, Migration, Quality in the KPO (Financial Service Sector), Business process modelling. Process Mapping, Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excelle

Raj Tripathi ’s experience

Team Leader -(nontechnical)   at   HCL Technologies Ltd. , Bangalore, INDIA
June 2006 – October 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
 Supervises the day to day operations and work done by 8 team
members  Effectively handles customers / client queries and
escalations  Responsible for maintenance of SOW and
deliverable deadline for the team and the process  Conduct
periodic review of the process for SLA and
initiatives  Providing Rag Metrics on a weekly basis to the
business owner and Client rep  Preparing Status report and
sharing with the entire business  Understand the AS-IS
process of Derivatives and Commoditi
Architect  at   Hewlett , Bangalore, INDIA
January 2005 – June 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: Architecture / Interior Design
 Process all the TRAMS related payments manually through
Citidirect  Clearing the exceptions by reflecting the errors
on which task generated by the system  Enabling the
respective ledger entries  Book the Invoice on the SAP system
for the critical client  Escalate unresolved issue to team
lead / Supervisor  Process manual payment for the critical
client  Contacted Treasury to team to fund the account for
proposed payment  Reversed all the wrong payment and block
for payment  Pr
Accounts Exec./ Accountant  at  Ashok Mittal & Co. , Varanasi, INDIA
April 2003 – March 2004
Industry: Accounting/Taxation/Finance
Functional area: Accounts / Finance / Tax / CS / Audit
Managed client Accounts on Tally software, Finishing Income tax
computation.

Raj Tripathi ’s education

MBA/PGDM [Finance],
Pondicherry University, Pondicherry [July,2010] , Pondicherry, INDIA
Graduate [Graduate in Finance],
BHU [March,2004] , Varanasi, INDIA

Raj Tripathi ’s additional information

Interests:
Soft Skills,Business, Networking,Leadership
News feed

From Raj Tripathi

Dear All I want to be in touch with you all to share an amazing
opportunity to achieve finacial security / freedom in life. On the
other hand I am fun loving, Enjoyable......more >>

From Raj Tripathi ’s contacts

ARTICAL FROM:o Kapil Komireddi o guardian.co.uk, Saturday 15 August
2009 09.00 BST o Article history Swine flu is strangling India. The
government in Goa has advised......more >>
Well maintained & Fully loaded MARUTI ZEN (Karnataka registration) for
sale Features Vehicle is fitted with Branded LPG gas kit AC MP3
USB player Full insurance pai......more >>
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