Study Identifies The 'Seven Deadly Sins' Of Email, Including Ping Pong
Russell analysed 28 email users across different companies to see which habits had positive and negative influences on their working lives.
She then identified the seven habits which can be positive if used in moderation but are likely to have a negative impact if not handled correctly.
Some create a problem for the sender rather than the receiver, she said, as they can lead to them giving out the wrong impression or not remaining in control of what they are doing.
For example having email alerts switched on and responding to email immediately can have positive benefits if one wants to show concern to the person who has emailed them.
However, it may have negative repercussions in terms of the sender feeling that responding to emails is taking them away from other tasks and impacting on their sense of well-being, Russell said.
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