Contents
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8
How to Cope with Today’s Ever-Evolving Cyberthreat Landscape
Partho Banerjee, Director, Head of Application Security Architecture, Chubb
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12
Customer Satisfaction Vs Customer Experience In The Digital Age
Kumar Singirikonda, Director -DevOps Engineering, Toyota North America
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19
Demystifying the Career Transition to Data Science
Soumava Dey, Data Analytics Manager, Corebridge Financial
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22
Important Ingredient of a Successful E-Commerce Recipe
Lijesh Shetty, Director of E-commerce & Digital Development, SRS Distribution Inc.
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24
Imposter Syndrome and Embracing our differences- My advice to my younger self
Poonam Chauhan, Head of Technology Operations, Moto Hospitality
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26
Smart Technology-Based Ways to Improve Customer Acquisition
Ketan Patel, Group CIO, WHSmith
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28
Digital Transformation – A Perspective
Murali Bandaru, EVP/Chief Information & Digital Officer, American Tire Distributors
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30
Where is AI headed
Rajeeve Kaul, Corporate Vice President, McDonalds [NYSE: MCD]