Contents
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8
Bringing Cx Close(R) To Our Heart
Manpreet Singh, Senior MD and & Head of Group Customer Experience, CIMB
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15
The Importance of Right Data at Right Time
Ashish Arora, Group Head of Data and Analytics, Central Group
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20
Evolution of the Indian Diaspora in the U.S.
Misha Ghosh, Senior Vice President, Financial Health Data & Analytics Leader, Wells Fargo
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25
Smart Choices For Smart Products
Sandeep Babbar Head of Technology Innovation, GWA Group Ltd & Author
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31
Using AI to Drive Innovation
Ravi Gerald-Vishwanath, Global Director: Analytics, AI / ML, Automation, Kerry
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36
Liberty Mutual Insurance
Sourabh Chitrachar, the Regional Vice President- Asia Technology Strategy & Operations, Liberty Mutual Insurance
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38
Imposter Syndrome and Embracing our differences- My advice to my younger self
Poonam Chauhan, Head of Technology Operations, Moto Hospitality