This agreement with Ericsson will be driven by defined Service Level Agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.

“This partnership will enable our enterprise customers to deploy state-of-the-art data services on our integrated network through the global expertise of Ericsson. This is one of the first times that wireless and wireline enterprise network is being outsourced to deliver world-class service and performance assurance,” added Punit Garg, Chief Executive Officer, Global and Enterprise Business, Reliance Communications.

Fredrik Jejdling, Head of Region India, Ericsson said “Ericsson has been telecom partner in India for the past 110 years. With this agreement, we expand our footprint and strengthen our existing leadership in Managed Services.” Adding emphasis to the importance of people, Jejdling mentioned that Ericsson is gearing up to welcome Reliance employees and ensure they are well-integrated into the company’s local and global services organization.

Also Read: Microsoft and its 14 Biggest Investments

Also Read: 8 Reasons that Emphasize 'The Apple Revenue Fall'