The business is more involved in technology decisions  

Business and technology are getting interactive like never before with the dwindling line of separation. The direct involvement of business units boosts the business growth by transforming customer experience. The rocket pace progress in digital field will certainly gain more attention from India companies.

Software and services will grow the most as Indian firms invest in capabilities to win, serve, and retain these customers

CIO’s are advice to invest more in blooming and rapidly evolving technologies like social, mobile, customer analytics, and customer experience management for superior customer interactions. Even though computers and communication devices will dominate tech spending in 2014, software and IT services will fetch a gain of 11 to 14 percentage.

With the number of digitally empowered customers ever on increase CIO’s must take necessary actions and up gradations before the tide turns bad. CIO’s should always make sure that business technology (BT) is added as a prime agenda to their team’s tech management metrics, invest in technologies on the BT agenda, and prioritize BT with their IT service providers.
Read Also:
Is Satya Nadella Out Of The Race For Microsoft CEO?
Restrictive MDM Offers Paving Way To BYOD Failure?