#9 Zoho CRM:

Zoho CRM is on-demand Customer Relationship Software (CRM) software for administrating customer relations in an enhanced way. The software helps businesses in augmenting sales, marketing, customer support and inventory management functions within a single system. Zoho CRM is credited as one of the best tools for large-scale marketing efforts.

The CRM suite bag has a lot to offer, services ranging from sales force automation to customer support, document library to data administration are just some of the best services out of the lot.

#8 Sugar CRM:

Sugar CRM is Customer Relationship Management (CRM) software available in both open source and commercial open source applications. Some of the important functionalities from the suite include sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. The product is offered by the company under the same name, headquartered in Cupertino, California. The company is regarded as one of the front runners in the open source CRM software platform because of its wide expertise and broader vision.

From a massive number of 6 million downloads, the company boasts of having more than 10,000 downloads from India.

According to Clint Oram, co-founder and VP of Products at SugarCRM, "Our major revenues emerge from the US (half of all revenue) and Europe contributes another third of it. We are currently investing more in partners across APAC and India is a big focal point. The several thousand leads emerging from India every month was the prime reason for our formal entry into this marketplace. We are accelerating business through partners. We are not yet ready to open Indian office."

And also the company has a pretty impressive Indian partnership list with Tata, BHEA, OSS Cube, MillenniumSoft, WebIndia, Lima CRM and Paritas Software Solutions leading the pack.

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