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November - 2008 - issue > Spotlight: OPD/ Engineering services
Infogain Enhancing customer experience
si Team
Monday, November 3, 2008
The maker of popular Indian snacks, Haldiram Snacks has several manufacturing units at multiple locations to support its retail operations across the globe. All consignments are packed and dispatched to various retail outlets from these manufacturing units. Haldiram used a manual process to manage the dispatch of these consignments, which leads to a sub-optimal efficiency. To improve its operational efficiency the company entered into a contract with Infogain Corporation who specializes in retail solutions to automate Haldiram's dispatch management process by using state-of-the art technologies. Through this partnership, Infogain brought its retail Business Process Management (BPM) expertise to streamline the business process, thereby enhancing their operational efficiency.

Kapil Nanda founded Infogain corporation, in 1990 after years of extensive management experience acquired during his association with industry pioneers like Burroughs, Intel, and Altos Computer. The California based Infogain Corporation specializes in services for the retail, high-tech manufacturing, and software verticals. The company provides SaaS and license-based outsourced product development solutions that leverage innovative frameworks and technologies such as open source, web 2.0, embedded and mobile. The company also focuses in enterprise IT services which includes integration, CRM, ERP, custom application development and package implementations supported by our extensive partner relationships.

Infogain's clients include Global 2000 and Fortune 1000 companies, large and medium sized organizations from various verticals including hi-tech, manufacturing, telecom, retail, financial, and life sciences. Customers include Oracle (ORCL), CircuitCity (CC), FedexKinkos (FDX), VMWare (VMW), Mitchell International, and Netapp (NTAP). Our strategic and technology partners include Red Hat (RHT), Chordiant (CHRD), Netezza (NZ), Oracle (ORCL), TIBCO (TBX), and Microsoft (MSFT), Sterling Commerce (ATT).

With more than 1000 engineers, Infogain has global footprints in UK and Europe and a SEI-CMM level 5 compliant Global Delivery Center in New Delhi and Pune, India. Over the years, Infogain has invested in sustaining a strong infrastructure that is reflected in the world-class network of people, processes, technology, and knowledge aspects of the work environment in which they provide end-to-end solutions to their clients worldwide. Hence for Infogain, it's a cake walk to the si100 list.

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