Setting the Blueprint for Digital India

Arpan Bansal, Associate VP, Newgen Software
Sunday, January 22, 2017
Arpan Bansal, Associate VP, Newgen Software
Headquartered in the New Delhi, Newgen Software is well known for mission-critical deployments at the world's leading banks, insurance firms, BPOs, healthcare organizations, and so on. The entity proffers Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions.

The Digital India initiative is set to change the face of Indian government and governance. The initiative aims to create a digitally empowered society by providing digital infrastructure to its citizens and connecting with them in the remotest of places. Connecting with 1.3 billion people across 29 states, 640 districts and several villages, leveraging existing infrastructure is a daunting task. And, to realize this vision it demands a highly collaborative environment across all the state offices. Departments at all levels are putting in humongous amount of efforts to enhance citizen-service delivery but, the challenge lies in managing existing silos and collaborating across departments. There is a need for a different paradigm to realize this vision of increased governance and reduced government.

Outlining the Design

To offer a truly digital government and citizen-centric governance, it needs to reflect in organization's processes and systems. For this, State Government departments have to ensure better communication with citizens, internal collaboration and strong service commitment. To achieve all of this and more, we introduce Government Enterprise Architecture (GEA). Simply put, an enterprise architecture is an underlined blueprint which leverages organization'scurrent IT capabilities to fulfill its current and future organizational needs and helps business realize its vision.
Consider a scenario, where a student dissatisfied with his board results files a case. To resolve this case, court or legal department would need to access records from education department. In the current state, low visibility, lack of collaboration and multiple manual hands-offs results in increased turnaround time, much to citizen's dissatisfaction. With a robust architecture across various departments, it eliminates questions like how to access records and whom to reach out to.

GEA consolidates the entire existing IT infrastructure and enhances collaboration across departments by bringing in various state departments under one roof. This comprehensive framework streamlines processes, information technology and people with the overall organizational strategy. The architecture supports Digital India initiative by:

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