The current generation of consumers, expects the best customer experience while interacting with brands. Not so long ago, business assumed that the solitary key to success was product quality. However, the advent of social media and real time interactive feedback via the net and mobile has changed the relationship with one's job.

CRMIT Solutions established in 2003, based in Milpitas, CA is a pioneer in delivering SaaS and PaaS based Customer Experience (CX) consulting and solutions on sales, service, marketing and social cloud. The firm also offers a range of enterprise mobility solutions and social cloud connectors including value-added extensions deployed on Platform-as-a-Service environments.

Since today's customers are "plugged in" 24/7, there is a demand for instant access to information and transactional capabilities. They expect to be engaged across multiple communication channels (phone, web, SMS, social) easily and intelligently. Hence the Omni-channel presence of clients, create an abundance of unstructured data. "The rapidly changing customer profile has constantly challenged business continuity and data protection for most establishments," says Vinod Reddy, CEO at CRMIT Solutions.

Service Offerings
Customer experience is a top strategic priority of 86 percent of customer service decision makers. CRMIT Solutions offers companies to enable their journey from everywhere the customer belongs, across both assisted and self-assisted channels including web, social, mobile, and contact center channels. CRMIT Solutions also offers customer to end their uncertainty in ineffective marketing campaigns and lost opportunities through services that Analyze, update, improve and enrich the customer data.

With over two hundred certified CRM consultants and over 175 successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments. This includes various rapid implementation and migration utilities for Oracle Sales Cloud, Eloqua (marketing automation), SRM (social relationship management).The firm also demonstrates a commitment with certified skills in Oracle Fusion CRM and Oracle Right Now - a cloud-based customer service solution.