The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

June - 2012 - issue > In Conversation

Being Customer Focused

Renee Casanova
Practice Team Director -Unisys
Thursday, June 7, 2012
Renee Casanova
Renee Casanova is the Global Integrated Service Management (ISM) Practice Team Director at Unisys. Renee has been working in the ITSM profession for over 25 years. She is an accomplished speaker and has presented at several government conferences and organized user conferences. As an experienced professional, Renee’s previous companies include CSC, JP Morgan, and a privately held software company, Information Builders, Inc. At Unisys, Renee leads a team of some of the most highly regarded BMC Remedy ITSM resources in the world. The team works with Unisys’ client base to architect and lead innovative solutions and has been recognized by Unisys customers worldwide.

During Renee Casanova’s recent visit to Bangalore’s delivery centre Renee shares the busting activities in Bangalore’s Unisys Delivery centre.

Activities @ Bangalore Delivery Centre

Today most organizations are dealing with the sprawl of their IT infrastructure: even getting a complete and accurate picture of an organization’s IT assets is a major challenge, much less understanding how well they are performing. Cloud, virtualization, mobility, BYOD, and the demands of an always-on global enterprise are only making matters worse. It’s no surprise IT departments spend a majority of their time responding to multiple alerts and events instead of monitoring and optimizing their systems.

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