2. In case you experience any trouble using an ATM, where after inserting your card, the ATM machine does not delivery cash, but gives you a bill indicating the amount being wrong debited from your account, then you must lodge a complaint immediately or least within 30 days of the transaction.

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The bank stands liable to return the amount within 7 days of receiving the complaint. If the bank delays, you would be entitled to receive a compensation of 100 for each day's delay. 

3. For lodging a complaint, look around inside the ATM centre to get necessary details and proper contact address of your bank. RBI has mandated every bank to provide sufficient information and guidelines related to registering of ATM related complaints there.

In the ATM center you may find a notice board saying that you can lodge a complaint at the bank branch. There you will get information about the bank linked to the ATM card and also the contact number of the bank’s help desk.

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