4. Does your bank permits you to withdraw cash, make a balance enquiry and pay bills, all in one single login? If that's the case, chances are high that your ATM transactions not secure. Just imagine you are in a hurry, and after withdrawing cash, you don’t remember to collect your card.  What will happen then? Anyone can freely clean your account. Hence, with a view to make ATM transactions more secure, the RBI, in its ‘Master Circular on Customer Service' for 2011 has made a procedural amendment.

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Under this, each bank is required to ensure that the process flow or process change must be accompanied by regular feeding of ATM PIN Code number. If the banks fails to implement this scheme and the ATM card does not ask for PIN validation for every successive transaction, the bank will be charged a penalty under the Payments and Settlement Systems Act. In case your ATM card does not work in this fashion, you have the right to ask your bank.

5. Taking into account the rising incidents of fraudulent withdrawals at ATMs or unauthorised usage of cards, RBI has directed banks to send online alerts to customers regardless of the amount involved or the channel used. This measure was proposed by RBI in order to make ATM transactions more secure and customer friendly, and it is in force since July 2011.

But if even today you don’t receive these alerts although you didn’t miss to update your mobile number or email address, be smart enough to demand this service from your banker.

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