Cloud Computing

John Morency, research vice president at Gartner says that most of the Gartner's clients increasingly are using software-as-a-service (SaaS) to support business processes.

"With the use of SaaS for client-facing applications and even internal customer support applications there's a much improved means of continued availability, even in the presence of minor or major disruptions," Morency says. "You have a set of applications delivered from the cloud." This means that there would be added responsibilities on IT like provide additional problem management triage when necessary, adds Morency..

Bart Falzarano, CISO at Walz Group says that their organization operates a private cloud and uses cloud management tools that are considered a key to the company's business continuity initiatives. One such product the company is using is FlexPod, a data center management platform from Cisco Systems and NetApp that provides design architecture with combined networking, computing and storage infrastructure.