GLOPORE IMS is a pure-play IT infrastructure and Service Management (IMS/ITSM) company. It has constantly helped businesses to integrate their business and IT strategy, which in turn, improves customer satisfaction, lowers IT total cost of ownership and its customers achieves higher return on their investments.

GLOPRE IMS was founded in 2006 by Satish Kumar, Ashwini Skumar, and Dr. Srinivasa U. Rangan. Headquartered in Bangalore, it has presence in tier I and II cities, as well as most of tier III cities in India and global presence in UK and U.S., and has served clients in the U.S., South East Asia, Middle East and in India. Some of its clienteles are Accenture, SYNTEL, SUNGUARD, Honeywell and Wipro to mention a few.

Satish Kumar
Founder, Chairman and CEO

In the past few years, the company has carved a niche for itself in the ITSM space and is one of the top providers of ITIL based consulting, training and service management. GLOPORE IMS is the 1^st company in India certified by BSI for ISO/IEC 20000:2011. It has established a strong market leadership in the Education segment as their ICT Managed Services growth partner, and has been a preferred partner for Fortune 500 companies.

The mid-sized, fast growing company has been identified as an exceedingly efficient entrepreneurial and agile ITSM partner. GLOPORE IMS is led by a visionary ITSM leadership team and has employee strength of 450 GLOPORIANS , which will grow to 1000+ employees by September 2012.

Hence, the shared service model is the new trend that the industry is following and GLOPORE IMS has been able to break through the competitors.

The dearth and opportunity

Back in 2005, when Satish Kumar was still working for a multinational company, headquartered in the U.S., he found the growth opportunity in IMS. After an in-depth discussion with several industry experts and veterans, he returned back to India for good to incorporate GLOPORE IMS along with Ashwini SKumar and Dr. Srinivasa Rangan and incubated from IIM, Bangalore-NSRCEL. Satish Kumar is the Chairman & CEO of the company whereas Ashwini SKumar and Dr. Srinivasa Rangan are the co-founders and Directors of the organization.

Dr. U. Srinivasa Rangan
Co-Founder, Director and VP

Challenges and peripherals

GLOPORE IMS never believed in being a 'Me Too' kind of organization and try to succeed with a trial and error method, rather they prefer to be the mini McKinsey & Company of the IMS Industry, by engaging with the CXOs right from the business strategy, integration of IT strategy requirement tracking stage and understanding the client's end to end current business status, end key result areas and best approach to achieve them. GLOPORE IMS helps customers to focus on their core business and achieve their business objectives through IT Service Management Excellence. Using a selective sourcing model, it enables companies to retain control over strategic IT functions while they selectively source multi-year Managed IT Services from GLOPORE IMS through well defined outcome based Service Level Agreements (SLA) in alignment with their business objectives. Today this is what lacks in many of their competitors.

The journey and the business model

The story of GLOPORE IMS is little different from other organizations in the league. It began its functioning by serving the domestic market with its outcome based model and cost leadership through shared service model, process & operational excellence. The company's strategy worked in their favor. It provided GLOPORE IMS with the pan-India footprint & platform to quickly ramp up and mature its mix of ITSM service offerings and achieve the growth it has accomplished today.

Leveraging on Strengths

Ashwini Skumar
Co-Founder, Director, and COO

As IT, consumer electronics and computer systems become more pervasive in our lives and increasingly complex to use, many consumers face challenges while installing, operating, maintaining, and repairing products within these categories. GLOPORE IMS having seen its strengths in dealing with the enterprise customers since its inception in 2005, Kumar envisions exploring and serving the end consumers in India. With a dynamic vision to serve the consumers, the company clearly understands the mistakes made by the big players in the game and prevents itself from directly going to the consumers and prefer going through value chain partners. "We have a clear strategy for going to market for consumers. We are aware of the mistakes, from which the global players have learnt and that is why we are going to be localizing to the dynamics in India market and we are going to play safely. For us, this is going to be leveraging our existing strengths and investments already made serving businesses and we are actually doing full leverage game taking this to the consumer business," says Ashwini SKumar, COO, GLOPORE IMS.