"The behaviors mastered in the second era of enterprise IT, like treating colleagues as customers, are potential hindrances to exploiting digitalization," said Graham Waller vice president and executive partner for Gartner Executive Programs. "In 2014, CIOs must face the challenge of bridging the second and third eras. They have to build digital leadership and bimodal capability, while renovating the core of IT infrastructure and capability for the digital future."

"CIOs are facing all the challenges they have for many years, plus a flood of digital opportunities and threats. Digitalization raises questions about strategy, leadership, structure, talent, financing and almost everything else," said Mr. Aron. "All industries in all geographies are undergoing digital disruption. This is both a CIO's dream come true and a career-changing leadership challenge."

Most businesses have established IT leadership, strategy and governance but have a vacuum in digital leadership. To exploit new digital opportunities and ensure that the core of IT services is ready, there must be clear digital leadership, strategy and governance, and all business executives must become digitally savvy. Indeed, the 2014 CIO Survey shows that the CEO's digital savvy is one of the best indicators of IT and business performance.
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