3) Smartphone alerts will be used to proactively manage irregular events:

Airports will further leverage mobile devices by automatically generating alerts to staff triggered by the absence of an event.   Such alerts would use a rules-based engine to identify when a pre-defined expected event has not taken place by a certain time. It could match events against service level agreements (SLA) or key performance indicators (KPI), for example, the deadline for ground handling staff to load the first and last bags from a flight.  This would help quickly flag if an SLA was going to be missed and enable early and proactive action to mitigate the impact. Such alerts could be customised based on an employee’s role to ensure that the right information goes to the worker responsible for meeting the SLA.