siliconindia

The ways in which customer feedback proves beneficial for businessenterprises are many. It helps improve a product or service, measurescustomer satisfaction, offers actionable insights, aids in customer retention, helps in formulating robust business strategies, and assistsin identifying customer advocates. In a competitive landscape, utilizingthe advantages of customer feedback is a determinant that decides the veryexistence of companies. This is particularly the case of new-found enterprises,which have to be open-eared towards the opinions and sentiments of theircustomers to thrive in their businesses. The feedback collected through the web,mobile devices, contact centers, retail outlets and other platforms is subjectedto machine learning to uncover the most useful insights and to drive businesstransformation. As customer feedback encompass multiple aspects of a business, to offer asingle comprehensive solution that can handle all the requirements would be analmost unattainable standard. Though many of the customer feedback solutionproviders proffer single and area-specific software services, a number of themare now are astute enough to separate their offerings and improve the efficiencyof their solutions to measure, analyze and improve customer satisfaction. Someof these enterprises, with their footing firmly fixed on customer feedback, are alsoexpanding their scope by furnishing online voting platforms which, in the futuremight even host the parliamentary elections. siliconindia brings to you the ‘10 Most Customer Feedback Software Providers– 2017’ listing, a collection of companies which are offering exemplary digitalsolutions in the industry. An expert panel of CIOs, CEOs and industry analystsalong with siliconindia Editorial Board has performed a diligent evaluation of theCustomer feedback space before listing the leaders of the arena. This listing canaid our readers in their search for inventive customer feedback solutions whilealso educating them about the latest solutions and trends of the sector.