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Hariharakumar Ramanathan

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Hariharakumar Ramanathan

Cross Domain Incident Manager in Hewlett Packard

Hewlett Packard

Hariharakumar Ramanathan is a member of:

Thoughts on Education system of our country

In India education system is theory based and students are promoted to by-heart things rather than understanding. In real world students are unable to relate what they are learning and what the experience.

Qualities needed to become a successful leader

Empathy, Active Listening, Innovative things, Team Player, Good Communication, Visionary, Ability to manage his work and life balance

Couple of years from now

Leading a IT division in one of the fortune 100 companies

Degree that I recommend

6 Sigma
PMP / Prince 2
ITIL Intermediate / Expert

My achievements

•Since 2011-2012, implemented service improvement process and custom tools in HP
•Since 2010, appointed as acting COO and lead the restructuring of company
• Since 2008, started ITIL implementation in company
•Since 2007, selected to head and deploy Prince 2 methodology and managing Multinational accounts
•Since 2006, selected as council member and involved in strategic decision making
• Since 2005, assigned as head of a profit centre - Global Support Services team
• During 2004, single handily plan and setup processes and managing Global Support Services
•During 2001-2002, turnaround two projects which were running out of scope, budget and time.
•During 2011-2012, implemented the incident, change and release management, knowledge management processes achieving increased performance and cost & time savings.
•In 2012, recognised by “ITIL Process Improvement Guru” title for implementing ITIL processes within team
•In 2013, recognised by “Leading the Way” award for outstanding person

Influenced by

Jack Welch: Transitional Leadership
Richard Brenson: Entrepreneurship
Steve Jobs: Innovation, Uniqueness and Perfection
Bill Gates: Drive for success and microsoft's marketing skills

My role model

My Grand father's brother for his determination, dedication, time management and punctuality. Even though with few life taking diseases, he still smiles and seems hopeful.

Ensuring success

Readings, attending online training, attending face to face training, News updates

Important decision

To take my MBA

My strongest skill

Process Implementation
Project management
Service Management
Negotiation
Documentation

Brief description about me

• Result-oriented IT management professional with 15 years of significant, progressive experience in IT industry, MBA-level education, hands-on experience in project management, service management, process implementations (ITIL v3, Prince2, PMI), contract/service negotiations and pre-sales. Experienced in presales initiatives, project negotiations, preparing proposals, contract negotiations, preparing project plans, technical & non-technical documentations and training materials. Setup and led support services which provides support to multinational companies.Managed multiple projects of various sizes simultaneously and completion of projects such as custom-build web-based application, customization of packaged product, support transition and mail infrastructure migration/upgrade/improvement project. Implemented ITIL processes for a team size of 80+ Members

My family background

Married with 2 Kids

Important lesson learned

DO NOT do Business with friends without proper contract/agreement

Initiative to develop a country

What Indian profession lacks is passion for job, lack of work quality, deliver what was promised and be honest. Now a days lot of companies move business from India to other countries mainly because of these reasons.