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Nishant Mahendrakumar Shah

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Nishant Mahendrakumar Shah

Network Engineer

Talent Any where Pvt Ltd. ( Previously Know as Quick Start Global Pvt Ltd)

Professional Strengths:

Routing and switching is Specialization and I have a better Experience in it. Also at the client side I can handle the issue and give them Solution in very Professional way.

Other Thoughts:

I think I shared almost all think here. I have Achieved 7th Rank in Gujarat University during my IT (B.E.).
I have Proven ability to interact with all levels of management and staff,Success working in a multicultural environment, ability to work independently and in a team environment

Required Reading:

Cisco Data Center and all new coming things related books and Website which is really useful for the upcoming professional.

Prized Accomplishment(s):

As I mentioned I visited Hanoi, Vietnam in 2013 for the Project with Department 682 for Government Security over their I got the Best work and appreciation certification, also very positive feedback for my work and training which I provided during my travel.

Role Model:

My father in my life has main role in my life. He teach me a lot in my life how you can achieve your aims and all ? Till day if I have any issue related to any thing I always ask to my father and he is the only one who gave me best solution for any problem.

Advice For New Professionals:

Always take mistake seriously
Always take notes for the new things and also some good advices.
Be open to learning all time.
Always thanks the people who help you and try to help them as well in future any time.

The Journey So Far:

I joined as Quick Start Global Pvt Ltd MNC and I am working for the client name as Mobile Tornado based in UK. I joined this company in MArch5, 2012 after my Masters Degree in Computer Networking and also my Cisco Certification. Initially I was join as Support Engineer and then now I am working as Network Engineer. we have a client all over the World like USA, Maxico, Hanoi, Canada, Spain, Australia Etc. We are basically Developing Application name as PTT (Push to Talk)for the Android, Black Berry, I phone and all other phones, specializes in the provision of Instant Communications serviceslike Instant talk (Push to talk), Instant message, Instant Alert, Instant locate for mobile devices. It is a provider of IP based Radio Service technology.

Job Profile:

Visited to the Israel in 2012 from company.

Visited Hanoi, Vietnam in 2013 for the Project with Department 682 for Government Security

Recently Visited Sydney, Australia for the Project with the biggest operator of Australia which is Telstra

Provide 24x7 supports to the different customers over the world for applications like ITO Portal Provisioning, dispatcher, Consoles.
•Provide support to devices which required for the application like IPRS servers, NMS, Switches, firewalls, routers, and Web servers.
•Provide technical support to application issues reported at times direct from various customers from different sites of world like UK, Canada, Israel, Mexico, Spain and France. Support is delivered by email and mobile.
•Manage customer expectations of response time and issue resolution, troubleshoot and reproduce problems and define workarounds.
•Perform Quality Analysis of the services using different mobile devices with different OS versions like android, blackberry

Career Profile:

In current role, Provide support to devices which required for the application like IPRS servers, NMS, Switches, firewalls, routers, and Web servers.

Provide technical support to application issues reported at times direct from various customers from different sites of world like UK, Canada, Israel, Mexico, Spain and France. Support is delivered by email and mobile.

Manage customer expectations of response time and issue resolution, troubleshoot and reproduce problems and define workarounds.

Perform Quality Analysis of the services using different mobile devices with different OS versions like android, blackberry, symbian and windows PC clients. Report the bugs to the R&D teams after reproducing the issues which we found during quality analysis.

In previous Role I was working as a Network Specialist in Ryerson University that is part time and working in Lab only.

Degrees That Matter:

Yes, I have a Masters Degree in Computer Networking from the Ryerson University, Toronto, Canada and also Specialization in Routing in Switching.
I have Cisco Certification CCNA, CCNP and CCIE Written Exam Passes that is also in Routing and switching.

Plans For The Future:

I want to offer my services as a Network Professional in a result-oriented organization where my abilities can be highly utilize to enhance the efficiency and productivity while providing me an opportunity for growth and advancement.

Growth Strategy:

I provided the support 24x7 to my client and customers. When Any issue/Tickets is opened I tried to give them best solution and as much as possible in Short time.

Family Background

My Father was working in IOCL, Gujarat Refinery from last 37 years. He was Working as Production Engineer.
My Mother is House wife and I am married. My wife is Working in Sun Pharmacy Company as a QA.

Done Differently:

As I am now working as Network Engineer, if I have to start Career all over again I Will definitely accept it,my abilities can be highly utilize to enhance the efficiency and productivity while providing me an opportunity for growth and advancement.

Working Life Management:

When I plan my week, always make it a point to schedule time with my family and friends, and activities that help me recharge. Due to this, it reduced stress levels, at work and at home,greater focus and concentration, higher levels of job satisfaction

more time to pursue personal goals and hobbies
improved health.