• Credgenics acquires Arrise to launch CG Setu, a digitally empowered field collections initiative across India.
• Full-stack collections: The acquisition expands Credgenics’ capabilities to on-field operations, digital collections, voice bots, litigation management, and consulting.
• Strong growth: Credgenics reports 40% revenue jump to Rs 220 crore in FY25 and PBT of Rs 25 crore.

Credgenics, a SaaS debt collections and resolution platform, has grown with the establishment of CG Setu, a program aimed at boosting field debt collections through the acquisition of Arrise, a collections service provider firm operating primarily in the BFSI space.

CG Setu will be a digitally enabled, responsive field force with standardized processes to act as the interface between lenders and borrowers. The program is a convergence of Credgenics' technology for advanced collections and Arrise's large pan-India reach.

Established in 2019, Arrise has operations in over 25 Indian states with a workforce of over 5,000 professionals and offers call services in over 13 regional languages. The firm will remain under the same leadership for at least the next five years.

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By this acquisition, Credgenics is a full-stack collections solutions company that has a presence all over the country. It now offers on-field operations in 18,000+ pin codes, digital collections, multiple dialers, voice bots, legal and repayment management systems, and strategic guidance on collections and legal workflows.

Today's partnership is a significant milestone in the journey of Credgenics to transform debt collections using technology. CG Setu will revolutionize the field collections model with a compliant, data-driven, and efficient methodology and bring more transparency to lenders along with a superior borrower experience," said Rishabh Goel, co-founder & CEO of Credgenics.

Credgenics serviced more than 98 million loan accounts with a value of over $250 billion in FY24 and enabled 1.7 billion omnichannel interactions for more than 150 financial institutions globally. The firm has raised approximately $80 million to date, including an August 2023 $50 million Series B round led by WestBridge Capital.

Credgenics, in FY25, clocked 40% year-on-year growth in annual revenue at Rs 220 crore, while profit before tax was Rs 25 crore.