Business Transformation & Operational Excellence (BTOPEX) Asia 2024 Conclave, Bengaluru

Augmenting business bringing about transformation & developmental changes is crucial for the future of the industry today, and it's fantastic that BTOPEX Asia takes the initiative here and helps chart a pathway for a series of BTOPEX conventions across Asia, EMEA and the US.

The BTOPEX Asia 2024 conclave held in Bangalore, India this year was organized for the extensive discussion on end-to-end business transformation and excellence brought about by the transformational leaders in the industry formalizing digitalization, striving for continuous improvement leading the operations functions with interdisciplinary business skills. Today, there’s been a sea of change as businesses don’t run the same way, the process becomes obsolete every time and very frequently, and needs transformation, hence challenging the status quo to solve problems and building capabilities these leaders bring change and developments.

Siliconindia team feels overwhelmed to have covered this entire event and collected insights on significant topics at the BTOPEX Asia 2024 event this year. The confirmed participating panelists included senior leaders from Global brands like Samsung, Amazon, Google, Capgemini, IBM Consulting, Cisco, Wipro, Tata Communications, and United Nations to name a few.

The speakers shared thought-provoking insights on best practices and challenges to optimize strategy, structures, capabilities, and processes that transform organizations through people, processes, and new technology across industries. They also emphasized how overcoming the challenges of transforming into a culture of inclusion and belonging made them feel positive about change.

Credibly, it’s been Eimran Kahn, Founder & CEO, Confexco who took this opportunity to organize this conclave bringing onboard the magnanimous industry leaders for straight and informed discussions on industry evolution. Further, Chetan J Shah, (CTO, EvolveBi) the host led the event starting with the first panel discussion on the topic ‘Aligning the Role of Government Policymakers, Innovators, Multilateral Agencies, MNOs, and the Private Sector to Advance the Business Transformation & Operational Excellence in Asia’ the environment got swamped with information. Taking the opportunity to address the effects of several rules levied on the entities across industries, where the panelists Sandeep Chatterjee (Supply Chain and Sustainability Leader, IBM), Dr. Himagiri Gedela (Head of Projects, Hindustan Aeronautics Limited), Chetan J Garga (Former MD & Country Head, AllState India), and Surajkumar Senapati (Senior Manager-Finance, Wipro limited) delineated their verse respective of the questions, Dr. Sabine Kapasi (Advisory to Global team United Nation) being the moderator kept the audience engaged throughout.

On the note that how senior leaders can promote transformational excellence across enterprises, as Surajkumar Senapati stated, “If we want to develop that kind of transformational mindset, the first thing we need to is set right the clear vision i.e., communication should be consistent; second there should be a proper intent, and third everyone in the organization should come together to realize the transformational agenda/mindset”, Dr. Himagiri Gedela (Head of Projects, Hindustan Aeronautics Limited) had a different perspective. Hence, smartly adding to that he said, “In addition to the transformational mindset aspect, there’s something more that requires critical attention i.e., ‘the purpose of change’ and ‘whether that change is of mass interest’, before even ideating & implementing”.

He also added, “Today voice of the customer is central, and thus design thinking is the way to go about it to work around organizational goals & intent, across function, departments and more, to set the priority of goals and then have single-minded view to achieve those goals. Many organizations tend to work in silos, with different departments having different goals, but it's important to keep in mind how all these goals connect to the end customer. If all can focus on prioritizing customer needs, bringing about cultural transformation keeping the employees motivated toward the goal, the journey to success will be remarkable”.

Precisely, Dr. Himagiri Gedela spotlighted noteworthy aspects of business transformation growth fostered by recognized governmental and public entities in this direction, on the back of innovative and strong sustainability plans.

Further, moving to the next topic- ‘Integrating efficiency and sustainability to drive performance and transformation’ as the next panel discussion started, Sandeep Chatterjee (Supply Chain and Sustainability Leader, IBM) affirmatively shared his well-researched views on efficiency and sustainability giving significant examples. He stated, “It is required of the companies to not just be ESG compliant but have an efficient (automated) way of collecting data. There should not just be discussions held over sustainability but also looked out for resources that prove sustainable. As today, in this tech-induced world, though Gen-AI, AI, IoT are hot topics and prove productive, they still require more computer resources which still are anti-sustainable. It is also important to look at industry regulations, as the regulations are coming in a big way. So, we need to work around all of it a little more carefully minding resources, cost and productivity, to realize sustainability”.

Notably, the third panel discussion, ‘Role of Agile Methodology in cross-functional collaboration and continuous improvement (AI, EMERGING Tech/Data Analytics) lays stress on the vital implications of technology across the firms today. The keyleaders who took part included, Arijit Sarbgana (Senior Director, Capegemini), Ashish Kumar (Senior Director, Samsung), Ranan Bhattacharya (Salesforce Products & Capabilities Head, Shell), Biji Pillai (Director, HP), and Srinivasan Krishnamurthy (Leader, EY).

Furthermore, as the event went on, we also got the sight of Amandeep (Aman) Chauhan (Principal Risk Manager, Amazon), as he covered the topic, ‘Emerging Risk in Supply Chain & Importance of Risk Management’. Delineated his thoughts he made it very clear the emphasis supply chain and risk management can have on any business. While there were many exemplary explanations to his verse, he said, “Technology & transformation do go hand-in-hand, but, it’s not about enabling, it’s a match that right technology should be matched with the transformation that sustains for a long time and that is important. Also, how dynamic content can ease the delivery keeping the human touch intact matters a lot”.

Vignesh Kumar, delineating his views on the topic ‘Information Management in Digital Transformation: Unleashing the Power of AI: Transforming Information Management in the Digital Age’ also made a great stride sharing his purviews. Additionally, Rudra Shankar Roy (Global Supply Chain SME & Process Tranformation & IBM Thought Leader- Industrial Products, IBM Consulting), present as a panel speaker for topic ‘Smarter Supply Chain is the Future & Impact of AI on Supply Chain’, left us beguiled with his experiences and the deal those earned skills and knowledge stood him to into his career.

Few others who also leveraged their deep industry knowledge are Chander Wanchoo (Associate Vice President, Tata Communications), Shaik J. Ahmed (Vice President- Head Information Security - Risk & Governance, Mashreq Bank), Zafrulla Rasheed, Ramachandran S (Principal Consultant, Infosys Knowledge Institute), and Parmvir Singh Gill (AVP, Loss Control – Marine Cargo, Prudent Insurance Brokers).

Conclusively, the meaningful insights shared at this conclave were quite beneficial. While these can lead organizations to up their game by making to rethink their strategies for business, improve the processes and operations, and stay abreast of the latest technologies; the right cultural transformation and change management will also foster a smooth transition aiming for growth.

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