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Genpact, WNS and Transworks Top three third-party BPO units
si Team
Thursday, August 2, 2007
As per the annual NASSCOM survey on IT industry performance Genpact, WNS and Transworks were declared as the top three third-party BPO units in India. The ranking list released recently also includes the companies that are headquartered outside India.

According to NASSCOM’s outgoing president Kiran Karnik, the ITES-BPO segment continued to grow at a storming pace, to record export revenues of $8.4 billion in FY07 (2006-07). It also expects segment revenues to grow at around 30 percent next year to mark exports of $10.5-11 billion in FY08 (2007-08).

“The domestic market has also contributed to the growth of the segment as a whole and we expect the current momentum to continue considering the large addressable market that it offers. Overseas M&A (mergers and acquisitions), along with increase in scale and depth of existing service lines, has complemented the growth of this segment,” Karnik said. According to Nasscom, the ITES-BPO employee base has grown to 553,000 in 2006-07 from 415,000 in 2005-06. The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, illustrating a significant increase in demand.

Following are the top 15 third-party BPO's:

1. Genpact
2. WNS Global Services
3. Transworks Information Services
4. IBM-Daksh
6. Wipro BPO
7. Firstsource Solutions
9. Infosys BPO
10. EXL Service Holdings
11. Citigroup Global Services
12. Aegis BPO Services
13. HTMT Global Solutions
14. 24/7 Customer
15. Mphasis BPO
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