Genpact, WNS and Transworks: Top three third-party BPO units
Date: Thursday , August 02, 2007
As per the annual NASSCOM survey on IT industry performance Genpact, WNS and Transworks were declared as the top three third-party BPO units in India. The ranking list released recently also includes the companies that are headquartered outside India.
According to NASSCOM’s outgoing president Kiran Karnik, the ITES-BPO segment continued to grow at a storming pace, to record export revenues of $8.4 billion in FY07 (2006-07). It also expects segment revenues to grow at around 30 percent next year to mark exports of $10.5-11 billion in FY08 (2007-08).
“The domestic market has also contributed to the growth of the segment as a whole and we expect the current momentum to continue considering the large addressable market that it offers. Overseas M&A (mergers and acquisitions), along with increase in scale and depth of existing service lines, has complemented the growth of this segment,” Karnik said. According to Nasscom, the ITES-BPO employee base has grown to 553,000 in 2006-07 from 415,000 in 2005-06. The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, illustrating a significant increase in demand.
Following are the top 15 third-party BPO's:
2. WNS Global Services
3. Transworks Information Services
5. TCS BPO
6. Wipro BPO
7. Firstsource Solutions
8. HCL BPO
9. Infosys BPO
10. EXL Service Holdings
11. Citigroup Global Services
12. Aegis BPO Services
13. HTMT Global Solutions
14. 24/7 Customer
15. Mphasis BPO