May - 2016 - issue > Best Startups To Work For - 2016

SayFix: Partner with True People-Friendly Corporate

si Team
Friday, June 3, 2016
si Team
Instrumental in catering to the dire quest for quality, safe, consistent and world-class consumer experience in the service-commerce industry, SayFix was founded in mid2015 as a one-stop-shop for all household cleaning, maintenance and repair requirements. Simplifying the concept of discovering and purchasing services online, the company provides a network of right handymen or technicians and exclusively tailored, automated, quick call-out and value-for-money services. Besides, the platform is also touted to be the only company who roll out integrated apps and many additional perks to even track the technicians. Within just 10 months of its operations, the venture has emanated to embrace 12,500+ happy customers across independent homes, apartments, villas, duplexes and commercial buildings.

The Roots of Success

The roots for such paradigm shift stems from SayFix's dexterity to clearly understand the consciences of consumers. Seizing the potential recruits majorly through referrals and different role-specific job portals, the venture has imbibed stringent hiring strategies to ensure scrupulous acquisition of customer-oriented personnel, who are adept to fuel the legacy of SayFix and empowers them to step into the customers' shoes and understand the pain points. Hence, each employee is mandated to have one-on-one interaction with customers every week to proffer the best experience, thereby churning out repeat businesses. The company currently hosts 30 in-house employees, 250 service partners and 500-600 technicians and handymen.

"With less than two years of professional experience, I was assigned responsibilities for order management and design of service products, which gave me a sense of ownership. There is an open feedback environment, a strong bonding among employees, enjoyable workplace and an excellent growth opportunity," adds Vaibhav Raj, Asst. Manager-Operations and Service Products, SayFix.

SayFix considers its resources as its success factors and key stakeholders, whose excellence is regarded as a part of its own. Endowed with equal dignity and respect a SayFix employee reaps-in, the service providers are also paid through its weekly payment system - which is too scarce to be found in the industry. Freedom to operate, freedom to jump into the bandwagon of opportunities, freedom to spearhead a difference in the industry through their innovations, most importantly freedom to make new mistakes in the course of incarnating the company's vision and learn from them so as to confine themselves from repeating them - this is how the CEO explains the work culture infused within the organization. Such empowering policies have been proactive in not only attracting the best of the rest, but also achieve an envious track record of zero attrition and en route, the organization looks forward to maintain its record and keep the rate to less than five percent.

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