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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

July - 2009 - issue > People Manager

Managers Inform, Leaders Connect!

C. Mahalingam
Monday, June 29, 2009
C. Mahalingam
One of the most difficult challenges for organizations seems to be “connecting with people”. Employee Satisfaction Surveys conducted periodically confirm this challenge. Leadership teams, HR and Internal communication managers are at a loss to understand what more can be done even as they take stock of various communication initiatives implemented already. These initiatives often cover both top down and bottom up information sharing and are routinely performed, monitored and measured.

The issue at hand is basically not one of how much is communicated, how well and how often. It is more fundamental than that. It revolves around how well managers connect with the people through these various communication avenues and opportunities. It is this ability to connect with people that demarcates leaders amongst the managers. Communicating without connecting tantamounts merely to sharing information and such information sharing can be done many times and often more effectively without managers’ intervention indeed. Smart managers assume leadership roles by going beyond communicating, but doing everything they can to connect with their people.

What constitutes “connecting with people?”

While there is no well-defined secret sauce for connecting with people, I would advance the following as crucial for making the connection happen. There is then, of course, is the personal charisma leaders bring to the process.

l Being clear about what to communicate, when to communicate and how to communicate in such a way that the message sticks


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