The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

Current Trends, New Developments and Future Outlook of the Indian Managed IT Services Industry

Atul Hemani
MD & CEO-Omnitech InfoSolutions Ltd
Tuesday, September 4, 2012
Atul Hemani
Omnitech InfoSolutions Ltd. (BSE: 532882, NSE:OMNITECH) is a global IT services company offering end to end Managed Infrastructure Services, Application Services, Business Continuity and Cloud based Solutions and Services. Expanding globally, Omnitech recently acquired Avensus Netherlands AV, a Managed Services and Security Solutions provider in Europe to fuel the growth and strengthen its regional presence with opening an office in UK. In Far-East region too, Omnitech recently opened an office in Japan as well to benefit the new and existing customer from local and partnership driven support to complement our global services.

India's Managed IT Services industry is presently experiencing stable growth with strong potential for the following years. Post global economic meltdown, organizations have been recuperating gradually and this has led to a majority of the CIOs to scout for cost effective IT solutions. The move has shaped the growth trajectories for Managed IT services industry magnificently.

Enterprises today are more inclined towards finding new ways to spend less and get more out of the existing IT infrastructure. This has translated toManaged IT services, a lucrative option for CIOs today as it offers various advantages like effective manpower sourcing and retention, low investment in tools and technologies (licenses), 24x7 monitoring and periodic assessment and more. Initially, Managed Services were mostly adopted by large enterprises, but now small and medium businesses (SMBs) are also adopting it in the form of managed network services, workplace management services and managed server services, mainly due to competitive pressures and operational concerns.

As per the business verticals map, Managed IT Services growth in Banking, Financial Services & Insurance (BFSI) has been phenomenal, because innovative services and unique client experience to deliver customer delight and gain loyalty is at the core of the banks today. Rest, when it comes to managing servers and staying up to the speed on the latest technology, they rely on their Managed Services Partners (MSP's) through an end-to-end partnership. Right behind them are Education, Health, Retail, and Government verticals.

According to reports from various sources as well as our understanding of the marketplace, India's managed IT services market is expected to reach $3.8 billion by 2013 and is growing at a compound annual growth rate (CAGR) of 23 percent. The ongoing growth spree has been led by emerging enterprises in wake of deploying complex applications for process automation and operational efficiency; subsequently, posing a need for robust support system to overcome issues such as round-the-clock monitoring, security, business continuity, and more. along with support for internal as well as external users. This has led the Managed Services Industry to devise innovative and cost effective solutions encompassing skilled professionals and certified processes coupled with latest tools and technology that not just support their day-to-day operations but transpire technology transformation with operational excellence and business growth.

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