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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

Top 10 Mobile UC Requirements

A T G Srinivas
Monday, December 1, 2008
A T G Srinivas
Mobile Unified Communications (Mobile UC) places traditional deskphone capabilities on a smartphone and complements it with new productivity tools. With Mobile UC, organizations can close gaps in worker communication and increase productivity. Designing a Mobile UC solution that meets individual as well as enterprise requirements, accommodates handset and carrier preferences, and plays well with existing telephony infrastructure is no small task.

To meet this challenge, it is critical that the Top 10 Requirements for a Mobile UC solution be taken into account.

1. Dual Persona
The solution must provide for ‘Dual Persona’, allowing calls to be placed, and received, on either of the two distinct phone numbers associated with a single smartphone. One number is the private cell number. The other is the deskphone number. A user should be able to easily move between Per¬sonas when a call is placed. In personal mode, the caller ID will reflect the native cell number. In business mode, the caller ID will reflect the caller’s deskphone number. With Dual Persona, both business and private call requirements can be satisfied with a single mobile phone.

2. Voice
Mobile UC extends desk¬phone voice capabilities to the mobile phone, providing a single business number reach so that individuals can be contacted anywhere. Support of deskphone features like transfer, hold, and abbreviated dialing, while the user is in WiFi or in cellular coverage, are integral characteristics of Mobile UC. Being able to extend this logical connection to the corporate PBX, while the mobile is in WiFi or cell, is a powerful fea¬ture of true Mobile UC solutions.

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