Considered the epicenter of the international BPM industry, India is undoubtedly on its way to becoming a global economic superpower.The girth and mirth of India's market and marketplaces; its demographic advantage; its scale - which is just next to China's;its culture of entrepreneurship; and its leadership in information technology - these, together have set India up for joining the list of world's 20 richest countries by 2050 according to a latest World Bank report. The Indian BPM industry has stayed globally competitive owing to its amazing ability to fathom future, change of strategies, reengineer business models, and adopt revolutionary new ways to manage industry value chain. Indian BPM players have converted outsourcing into a solidly organized transnational business vertical, even as they themselves go shopping for BPM companies around the world to expand their footprint, and grab early-mover advantages in markets where BPM is nascent.

While outsourcing has given a new way to organizations to manage their cost-competitive and focus on their core-competence, outsourcing has also added a lot of sanity and rationale to the way industries can add more value to the economies of nations. While practically all business verticals are beneficiaries of the BPM phenomena, the organizations engaged in services like accreditation, certification and ranking - the credentialing bodies - these did not benefit from the BPM revolution, as BPM providers always found it very expensive to target this severely quality conscious segment. Like companies in other verticals, credentialing organizations too, need support in marketing product development and network expansion to improve their spread and promotion. That's precisely the hole on the outsourcing map, which TCG Hamilton is trying to plug through the largest ever such initiative.

Extending across 175+ countries, the Gurgaon-based entity is the world's first and the largest credentialing business conglomerate that designs, incubates, grows and commissions credentialing agencies and systems. Though its formal avatar was established in the year 2012, the true foundation of TCG Hamilton was laid long back in 2007 when a group of promoters came together in a bid to cover the emerging professions and verticals which lacked the limelight of credible certification solutions. "Today, we not only offer the widest portfolio of certification products and credentialing solutions, we have also emerged as the world's single largest - and the only - provider of business and knowledge support services," proclaims a proud Rajiv Gupta, President & Group CEO, TCG Hamilton.

The Success Mantra

With four specialized arms, which include knowledge, marketing, logistics & delivery, and customer interaction, the India-hubbed Business Services unit of the company offers cost-effective BPM and KPM services for credentialing industry. Claimed to be the proprietor of world's very first digital credentialing services delivery channel, the unit is powered by unified digital platform for online applications for audits, examinations, partner management and product development through which it has been effectively managing 30 of the world's most prestigious international certifications for professionals and enterprises. "In fact, we even directly custom-design credentialing systems and large-scale workforce certification solutions for the clients of certification bodies," adds Rajiv. Working in tandem with leaders like Pearson, the company has been a line-up of the finest credentials for service delivery and talent management excellence companies, and an exclusive global destination for some of the certifications in the advanced business genres.