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The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

February - 2011 - issue > Buyers Perspective

Integrating Workforce Management in Real Time

Hari Anil
Wednesday, February 9, 2011
Hari Anil
The most valuable and expensive strategic asset to any organization are employees. Having the right people at the right place at the right time is the key. This is why proper workforce management is very important in organizations and here is where Kronos comes in. “We are the 800 pound gorilla in this space, there is nobody near us. We have around 40,000 customers which include 626 of the Fortune 1000 users. We extend what typical ERP and HR solutions offer in the administrative layer and bring it down to the last man.” says James Thomas, Country Manager, Kronos, in a candid interview to siliconindia.

Define workforce management
There are four dimensions regarding workforce that are critical for the organization. First, ‘time’, the number of hours an employee spends in the company; second, ‘absenteeism’, leaves and unauthorized absence of employees; third, ‘schedule’, having the right person in the right place at the right time to do the right work; and finally, ‘activity/task’, what an employee does during his time in the office.

Kronos automates and interconnects all from the HR system, to the time, absence, schedule, activity dimensions, integrate them real time to give a view and manage the 360 degree day in the life of an employee, and connect this to payroll to ensure that the company is paying people accurately. Investments in HR automation, is a high return, low risk game.

What are the common workforce challenges in an enterprise?
Absence, whether it is planned or unplanned, has an impact on productivity and cost. For example, if an employee takes leave for one month and the role is filled by a replacement worker during that duration, the impact on productivity and cost will still be present as the efficiency of a replacement worker is somewhere between 70 – 80 percent. Unplanned absence costs even more. Typically planned and unplanned absence contributes to 25 – 35 percent of payroll cost. This means around one third of the total payroll is paid on absence. This is a major challenge to organizations as this causes significant productivity and cost leakages.

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