January - 2013 - issue > Company of the Month

Caliber Point: Creating Value through Solutions

Rachita Sharma
Thursday, January 3, 2013
Rachita Sharma
Last year there were talks looming large that the Indian BPO industry was on the verge of losing its Numero Uno spot. But the industry proved the cynics wrong by accounting for over 37 percent of the total global outsourcing BPO revenues in 2012. Caliber Point, one of the fastest 'organically' growing BPO was one of the most important companies that led the charge to redeem the Indian BPO industry’s spot.

The entire Indian BPO industry saw a decline in 2011 owing to a change in customers’ expectations from service providers. Sensing the shift the industry transitioned from being a mere support function to becoming a Business Process Management industry. Not many companies were agile enough to make the transition but the few who did are success stories today. Caliber Point, a wholly owned subsidiary of Hexaware Technologies, sensed this need to transform way before other companies did and hence is one of the pioneers of the evolving BPM industry.

The process of change was not easy and company executives took some time to brainstorm. They concluded that their clients had several business process challenges and were looking to eliminate them at any cost and were ready to undergo any form of transformation be it engineering, consulting, technology or a combination of some of them. The company changed its strategy and now offers IT, Business services, BPM, analytics and business consulting all bundled up together to companies in healthcare, financial services, insurance verticals among others. The company also offers horizontal services in human resources with its Republic Platform and end to end finance & accounting solution. Its target markets are US, UK & Europe, Middle East and India.

This Mumbai headquartered company also sees a lot of traction in the telecom sector wherein they enable clients to cut considerable amount of cost yet form a competent workforce. Their competency in the sector of telecom can be seen in their recent work with a leading telecom provider which was in dire need to optimize its operational processes to improve efficiency, control costs and establish a stable and effective workforce for better service delivery to its customers. Caliber Point came to its rescue. Using their niche skills they were able to achieve a structured workforce through stable work environment and HR support. The telecom player also saw process optimization and largely benefitted through cost savings. Led by R U Srinivas, CEO, Caliber Point, has evolved to accommodate the growing needs of their customers and has become a force to reckon with in the BPM industry.

Focus on value creation for customers

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