September - 2014 - Special issue > Company of the Year - e-Governance

ABM Knowledgeware: Ushering e-Governance to Novel Stature

Kavitha G.
Wednesday, October 8, 2014
Kavitha G.
The pace of transition in the information and communication technologies has picked up dramatically over the years. Computerization has not only become the elementary necessity for the businesses to get their success ratio hiked, but also has been leveraging each and every sector to bridge the gap between company and the customers. Not only private entities, government bodies have also emerged out of the monotonous manual mechanisms and have been influenced heavily by the e-services which are branded as e-government. Today, almost every country and every government has implemented e-Government solutions, empowering citizens to connect with the government faster. Amidst of the rising e-governance companies who are just constrained to offer basic services, Mumbai based ABM Knowledgeware Ltd. stands at the top of the ladder with its back-office and front-office enabled e-governance projects and software artifacts facilitating a quality-driven and hasslefree management system.

ABM Knowledgeware ,which forayed into software and services business in 1998 ,has been a front-runner in the e-governance industry, implementing and institutionalizing e-Governance in and across the states of India.Incorporating technological skills and deep knowledge of the Managing Director Prakash Rane, the large team of e-Governance and technology professionals of ABM is engineered to offer sustainable and measurable citizen services.

ABM has been known majorly for its citizen centric e-Governance project to urban local bodies and the service suite is E-municipality. ABM has also developed many softwares offering a tailored and customized suite of services to its wide base of customers and they are named as MAINet, Care, MOIS 2000 and CRM for Utility Distribution Channels. ABM MAINet is an integrated suite of application products helping in information management of a typical municipal corporation of any size, while ABM Care is a browser-based, easy to use and proactive system for complaint acceptance. ABM MOIS cuts down the task of Registry Management and the company's CRM solutions are web-based Consumer Facilitation Centers (CFC).

With entire business that revolves around citizen relationship management (CRM), the company has an incomparable record of delivering 1.8 crores citizen services last year with enterprise wide implementations. ABM also houses customized and personalized dash-boards which are backed-up by a stable backend computerization, bestowing a single window for safer and detailed query transactions of its clientele that ranges from a single citizen to a large business organization.

Through change management training, the users from customer organizations are assured about business process re-engineering wherein the prevalent fear of of unknown is eliminated. The company believes that the project ownership should not be constrained to the top management, but also should extend to each employee. This strong belief not only has entitled the employees to grow, but also has helped the projects like AQUA and SAP implemented at Municipal Corporation of Greater Mumbai to achieve best accolades and outcome .

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Reader's comments(1)
1:Wow...very innovative & wise steps to serve the nation with the help of ITC & skilled resources.
Posted by: Anant Ashok Kadge - 06th Oct 2014
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