After Narendra Modi Prod, Income Tax Dept May Redress Taxpayer Grievances On Priority
“The status of pending public grievances with the Income Tax department was reviewed by the PM on March 25 through video-conferencing… During the meeting, he expressed dissatisfaction about delays in responding to public grievances by our officers as well as about the harassment meted out to the taxpayers and officious behaviour of our officers,” Kapur had written in her recent communication to the field offices of the I-T department. The CBDT boss subsequently told the officers that deadlines set for the task should be scrupulously followed.
As per the guidelines, grievances pending for more than a year have to be resolved by April 30 while those pending for more than two months were supposed to be addressed by June 7, 2015.
The CBDT, during the PRAGATI public grievance redressal initiative of the prime minister, has assured that it will address the issue before the prime minister’s next review.
CBDT has also asked its officers to undertake special drives to reduce and remove the pendency of such cases.
“If need be, officers may be directed to conduct special drives to dispose of the public grievances pending with them so as to achieve the targets… Any breach of the time-line will be viewed seriously and accountability will be required to be fixed for such failure,” Kapur had told the officers.
I-T sources, citing latest records, said that close to one lakh grievance petitions, requests and complaints from taxpayers are pending with the department, with a majority of them related to delay in issuance of refunds, clarity on tax demands raised, etc.
Modi has taken up the PRAGATI programme in order to ensure better service delivery by government departments and distribution of benefits of welfare programmes to the common public.
He has decided to review these issues on the fourth Wednesday of every month by interacting with Union government secretaries and top state state government officials via video conferencing. The next such review conference is expected to be held on May 27.
Also Read:
