Tips for having conflict-busting conversations in workplace
By siliconindia   |   Wednesday, 17 August 2011, 20:54 IST
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Listen
Conflict resolution is tricky because too many managers ignore the fact that sometimes what they aren't saying is more important than what they are saying. Often the best resolutions come from listening carefully to what the other person has to say. Being an active listener sends the message that you are genuinely concerned about him or her and the dispute. Put plain and simply, it's the best way to get good information.

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