HP Service Anywhere provides comprehensive service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management. The solution features social collaboration for sharing and recording advice and communications. Social collaboration can improve first call resolution (FCR) rates, shorten handling times and reduce escalations by immediately alerting and engaging the right people to resolve issues.

“Our customers expect IT service desk solutions that are simple to use, can scale and will reduce overall costs,” said Dan Cavanaugh, solution engineer, HP Optimize Practice at Linium, an HP partner. “With HP Service Anywhere, we can offer advanced service desk capabilities, such as incident and change management, through a highly scalable solution that is delivered as a service.”

HP Service Anywhere manages and supports end-to-end delivery of required services and runs on a service that guarantees 99.9 percent availability for clients, as well as enhanced security.

“IT service desk solutions need to easily adapt to changing enterprise environments to ensure the best support experience to users,” said Kamal Dutta, vice president, business units, Software, Hewlett-Packard Asia Pacific and Japan. “As a native SaaS application, HP Service Anywhere offers clients a feature-rich solution that is quick and easy to deploy, maintain and upgrade.”

HP also announced HP Service Anywhere Foundation Service, a quick-start service to assist clients with deploying and adopting their solutions.

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