Wipro sets up consulting academy in U.S.
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Bangalore: Wipro Technologies launched consulting academy in the U.S. to strengthen the consulting and customer management skills of its frontline employees. The EAS (Enterprise Application Services) consulting academy aims to go beyond training to inculcate the right engagement behavior at an early stage that will go beyond improving customer satisfaction. The academy will offer a six month certification programme to all Wipro employees, who are involved in delivering consulting solutions to its clients. The program will include a combination of class room sessions followed by implementation of the learning at the client workspace. Till now, the academy has received very positive response from its clients, with some getting actively involved as faculty at the academy and acting as 'guides' to pre-assigned students throughout the training period. Speaking on the occasion Sangita Singh, Senior Vice President, Enterprise Application Services, Wipro Technologies said, "The EAS consulting academy is a key initiative to align our workforce closely to the business objectives of our clients, we are extremely happy with the overwhelming support that we are getting from our clients." The program is likely to be run by Wipro's corporate human resource development in conjunction with enterprise application services business unit as well as eminent academicians and luminaries from the industry. The study will be facilitated through case studies, anecdotal learning interspersed with rigorous assignments in all areas. Wipro is planning to certify around 300 consultants globally in the current financial year. Lauding Wipro for making strategic investments in consulting despite the tech meltdown, Joe Simon, Chief Information Officer, Viacom said, "The academy would be a win-win proposition for the vendor as well as the client." As Wipro's largest market, the U.S. accounts for about 60 percent of its global revenues.

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