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News >> Technology >>
Transera raises $10 million second round equity funding
By siliconindia staff writer
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Thursday, 18 August 2005, 19:30 IST
CUPERTINO, CA: Transera Inc, a maker of collaborative call center management software, co-founded by Prem Uppalaru and Mukesh Sundaram has raised $10 million in second round equity funding from venture investors, led by Storm Ventures, Apax Partners and Accel Partners.
The funds will be used to expand global market development, scale partner and product development and build the customer support and services infrastructure.
Transera offers a new breed of call management software that enables multi-national corporations and global outsourcers to collaborate in providing customer care across organizational, geographical and technological boundaries.
One major focus of outsourcing is the call center, which involves global operations that span organizations, partners, communication networks, technologies and geographies, said Prem Uppaluru, co-founder and CEO.
Globalization is reshaping the world of business and creating a more challenging business environment which requires new levels of agility and responsiveness when it comes to customer care. With this new round of funding, we can more aggressively bridge boundaries; we can put our software into the hands of multi-national corporations and global outsourcers and enable them to connect and collaborate in the delivery of globalized customer care beyond traditional borders of organizations, locations, and technologies, he said.