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News >> Technology >>
Talisma acquires eAssist in all cash deal
By siliconindia
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Friday, 10 September 2004, 19:30 IST
NEW DELHI: Months after its deal for acquisition by Pivotal fell through, multi-channel CRM solutions provider Talisma Corporation on Thursday said it will buy US-based eAssist in an all cash deal.
The acquisition will add $18 million to Talisma's revenues this year and by next year the addition to acquirer's revenue will be around $25 million, a Talisma representative said.
Apart from revenue stream of eAsset, Talisma will also acquire its 150 customers that include marquee names like AOL, Hewlett-Packard, Wal Mart and AT&T.
eAssist provides customer service, support, and marketing software. Post-acquisition, Talisma will incorporate eAssist's technology and intellectual property into its operations.
The acquisition will further enhance Talisma's CRM offering and will allow it to better leverage opportunities in the growing Customer Interaction Management (CIM) segment of the CRM market, the company said in a statement.
"eAssist has historically been a market leader with its focus on contact centre products and services. Combining eAssist with Talisma's Multi-channel CRM platform will bring a powerful combination of multi-channel CRM and customer interaction management to the market," Dan Vetras, president & CEO of Talisma said.