TWS Holdings divests Hyderabad facility

Thursday, 16 December 2004, 20:30 IST
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MUMBAI: TWS Holdings, rated amongst the country’s ten largest BPOs by NASSCOM, is strategically divesting from its Hyderabad center to consolidate its India operations in the Greater Mumbai area. The deal has been inked with Brigade Corporation. Speaking on the occasion, Rakesh Kaul, CEO, TWS Holdings, elaborated “We are continuously exploring ways to increase scale, enhance shareholder growth and add customer value. The divestment is a part of our strategic growth plan to enhance our voice centric capabilities. Our Hyderabad facility has been custom-built for tech-support and suits Brigade well. The deal is a complete buy-out of the facility and our specially trained tech-support agents are also being absorbed by Brigade. The transaction is a win-win situation for all concerned” “TWS will aggressively focus on Collections and Direct Marketing services, the verticals where we already have proven leadership. We will also be expanding our capacities at the Vashi center and are closely looking at opening a second site with 200 seats in the Mumbai-Pune belt to meet the increased demands. Bringing our India delivery centers closer to each other will also help efficient management of our facilities”, Kaul added Already operating at full capacity in Vashi, TWS has been exploring new sites to meet the dual purposes of expansion and redundancy. The Global BPO company has been scouting for sites in the Mumbai-Pune belt to match pace with its rapidly growing client base. TWS grew its revenues by approximately 50% against the corresponding period in the previous year. Aashish Bhide, representative of View Group, a majority investor in TWS Holdings averred, “We are very excited about the prospects for TWS Holdings. TWS is evolving into a more differentiated player by focusing on verticals where it has a leadership position. Our prospects are attracted to our management specialization and industry specific solutions.” TWS perceives a huge opportunity in the collections space, and with proprietary products like BOOST, the company has migrated beyond the commoditized BPO service model. The debt collections market is $ 18 bn annual market in the US alone, and offers enormous potential for high-quality, low-cost operations like TWS.
Source: IANS
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